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    FAQ

    CUSTOM DESIGN STUDIO

    Our recommended file formats are: SVG, PNG, JPG, TIFF, GIF, PDF, and EPS.

    The file size limit for artwork is 25MB. If you are experiencing issues uploading your files, please email us at cs@theinstantmessage.com and we would be happy to help you! 

    To upload your own art/logo to your design, click on the “Upload” button in the design studio. Please make sure your image is large enough to ensure the best possible print. If your image is blurry, please reach out so we can help you.  

    Provide the answer to the question here.

    We print all products using digital printing. It is a method that involves your artwork being processed by a computer, then directly printed onto your product. Digital printing allows designs to have high amounts of detail due to how thin the ink is applied.  

    To add text to your design, select “add text” in our design studio. You can choose through our large selection of fonts to find the perfect look and adjust spacing, color, and more. If you are trying to add a long list of names, please reach out to us and we’d be happy to help. 

    To add a design to the back of your shirt, select “side” in the design studio. This will turn the shirt and allow you to add a design on the back. 

    We only offer our highly recommended products in our design studio. We limit our product offering to ensure the best quality print on the right fabrication. When you click onto a product, you will be able to preview the color offerings, available sizes, as well as a brief product description. If you need help, please reach out to us.  

    If you have a product in mind that you’d like to use for your order, please send us an email at cs@theinstantmessage.com

    1

    If you need to cancel your order, please reach out to us at cs@theinstantmessage.com ASAP!

    Please reach out to us at cs@theinstantmessage.comASAP if you need to make any changes to your order. We will do our best to make updates in a timely manner.  

    If you need to update your shipping address, please reach out to us ASAP at cs@theinstantmessage.com. If your order is still in our hands, we would be happy to update it!  

    If you need to ship to multiple addresses in one order, please use our storefront option.  

    Yes!

    Our standard delivery time is two weeks. However, some items may arrive as soon as a few days.  

    Shipping is free on orders over $45! If your order is under $45, shipping costs $5.  

    If you can’t find your order, we recommend taking the following steps: 

    -Ask neighbors and roommates if they’ve seen anything 

    -Contact your local post office 

    If you still cannot find it, please contact us at cs@theinstantmessage.com so we can help you.  

    Please send us an email at cs@theinstantmessage.com with images so we can find a solution for you. 

    If your shirt does not fit like you expected, please contact us at cs@theinstantmessage.com so we can find a solution for you. 

    Storefronts are used to collect separate payments and shipping addresses. If you are placing an order with a large group, we suggest using a storefront. Please fill out this form to get started. 

    Storefronts are managed by a dedicated account manager, so you don’t have to worry! They will get it open for you and manage inventory as orders come in.  

    If you have any issues or questions regarding an order you placed, please contact us at cs@theinstantmessage.com so we can help you out.

    READY-TO-ORDER

    Ready-to-order 

    -Shirts that are designed by our in-house team of graphic designers that you can buy right now! We offer a variety of lifestyle and trending designs as well as some licensed and trademarked apparel.  

    Custom design 

    -Shirts that you design. You can use our design studio or one of our graphic designers to create your perfect shirt. You can create a group order for your team, organization, or business. Or you can create a smaller order for a family reunion, bachelorette party, or something for yourself!  

    We are currently licensed with the following colleges: Bowling Green State University, University of Dayton, Miami University, University of Iowa, Iowa State University, Ohio University, University of Toledo, United States Military Academy, and Wittenberg University.

    We are not yet licensed with any Greek organizations.  

    You can browse our ready-to-order designs to see if we offer that product on our site. If you have any questions, please reach out to us at cs@theinstantmessage.com.  

    Please contact us ASAP at cs@theinstantmessage.com so we can update your order. 

    Our standard delivery time is two weeks. However, some items may arrive as soon as a few days. 

    Please contact us ASAP at cs@theinstantmessage.com so we can help you out. If your order has been shipped, you can always place another order!  

    If you can’t find your order, we recommend taking the following steps: 

    -Ask neighbors and roommates if they’ve seen anything 

    -Contact your local post office 

    If you still cannot find it, please contact us at cs@theinstantmessage.com so we can help you. 

    If you need to cancel your order, please contact us at cs@theinstantmessage.com so we can help you. 

    We offer all major credit cards (Visa, MasterCard, American Express, and Discover).  

    No, you can check out without an account.  

    Yes!

    Shipping is free on orders over $45! If your order is under $45, shipping costs $5. 

    Please contact us within 15 days at cs@theinstantmessage.com if you need to return your item and we will help you.  

    If your shirt does not fit like you expected, please contact us at cs@theinstantmessage.com so we can find a solution for you. 

    Please send us an email at cs@theinstantmessage.com with your order number and images so we can find a solution for you.